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Hi, I'm Triana.
I'm a UX/Service Designer and Project Manager based in the San Francisco Bay Area.
I specialize in creating simple experiences out of complex processes. I build tools that elevate the impact of public services and couple tech with social good. I'm passionate about designing solutions for people's most fundamental needs and I believe empathy is empowering.
Working with civic, legal, and non profit organizations to expand access and elevate impact
Bloom Works
Content Strategist
I am currently working to make information and services on sf.gov more accessible and easier to understand for residents in San Francisco, CA.
A2J Tech
Design Manager
UX & Service Designer
I led a team of five designers, our largest initiative, and managed an assortment of client projects building solutions for a variety of legal service organizations. I specialized in improving usability and increasing accessibility.
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US Digital Response
Project Lead
As a volunteer Project Lead, I helped a county address eviction settlement workflows to streamline the application process for eviction relief and legal support.
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Judicial Council of California
Associate Analyst
I designed and developed the California Court’s first interactive digital tool. I also conducted user research, designed digital services, and created visual aids for complex laws and processes.
Athena Digital Design Agency
Web Designer
Created websites for small businesses and non-profits.
Selected Work
I have served as a strategist, designer, project lead, product manager, researcher, and facilitator. Learn more about the depth and breadth of my skills through a few of my past projects.
Legal Kiosks
In my role as Service Area Lead, I am responsible for product and project management as well as designing the user interface.
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Justice Passport
The Justice Passport helps people without lawyers navigate their legal case. As a product manager and designer on this project, I conducted user research, maintained the roadmap, and prioritized app features.
FixMyRental.org
As the designer on this project I wrangled with a complex law and legal jargon to help explain rights and responsibilities to tenants and landlords.
COVID-19 Eviction Forms
Though no longer functional, this website helped people during the pandemic understand their legal rights and generate a letter to their landlord.
California Courts Design Sprint
As part of the Digital Services Team, I worked with designers, developers, and subject matter experts to ideate and design what a new, citizen-focused website could look like.
Philadelphia Municipal Court Redesign
As the designer on this project, my main responsibilities involved conducting a plain language and usability review of the copy.
A bit about me
I am currently serving as a Content Strategist for Bloom Works. Previously I worked as a Design Manager for A2J Tech, volunteered as a Project Lead for US Digital Response, and led California court system's first interactive digital tool.
I have a knack for distilling convoluted concepts into clear and concise copy. I am passionate about usability and accessibility. My background in research and data informs my process and fuels my emphasis on extracting insights from metrics.
Outside of work you can find me playing soccer, pursing a certificate in Urban Agroecology and Food Systems, working in preschool gardens, fighting for prison abolition, and stopping to smell the flowers.
Let's Chat
Get in touch and let's create something together!